THE PROBLEMS WE SOLVE
FOR HOMEOWNERS
Most Expensive Plumbing Problems Start Small
Most major plumbing and gas issues don’t happen overnight. A slow leak, a deteriorating valve, early corrosion, or a developing drainage problem can go unnoticed for months — until they suddenly become expensive emergencies.
By the time something fails, you’re often dealing with higher costs, water damage, and stress that could have been avoided with proper monitoring.
The Home Care Plan exists to break that cycle.
FOR LANDLORDS & AGENTS
Managing Properties Shouldn’t Mean Constant Stress
When you’re responsible for multiple properties, even small plumbing or gas issues can quickly turn into tenant complaints, compliance headaches, and unexpected costs.
You need a trades partner who understands the realities of property management — someone who responds quickly, communicates clearly, and provides proper documentation without you having to chase.
EVERYTHING YOU GET WITH THE HOME CARE PLAN
Annual Inspection & Photo Report VALUED AT $400
A thorough inspection of your property’s plumbing and gas systems with clear photo documentation and recommendations.
Locked $99/hr Labour Rate
Protect yourself from rising service costs. Your labour rate stays fixed at $99/hr for the full year.
No Call-Out Fees
Standard call-out fees are removed for any work during business hours.
50% Off Drains & CCTV
Significantly reduce the cost of one of the most common maintenance issues.
Priority Booking
Move to the front of the queue when you need help.
WHAT IS THE HOME CARE PLAN?
The Home Care Plan is a comprehensive annual preventative subscription. For just $499/year, we perform vital plumbing and gas system checks and lock in heavy discounts for any future repairs. Stop minor leaks before they become costly household disasters.
$99/hr
LOCKED RATE
50% OFF
DRAIN CCTV
$0
CALL-OUTS
24/7
PRIORITY
WHO IS IT FOR
For homeowners
Complete household protection. Proactive water leak audits and gas checks keep your family safe and your home budget stable.
- ✓ Early Detection of hidden slab water leaks
- ✓ Locked supervisor plumbing rates($99/hr)
- ✓ Full carbon Monoxide and Gas safety
Home Care Plan — Terms & Conditions
Perth's Plumbing Professor · Last updated 13 July 2026
These Terms and Conditions apply to the Perth's Plumbing Professor Home Care Plan, supplied by Andre Issac Stokes trading as Perth's Plumbing Professor, ABN 96 693 410 978 (“we”, “us”, “our”). The person purchasing the Plan is “you” or “your”. By purchasing the Home Care Plan, you confirm you have read, understood and agreed to these Terms.
1. The Home Care Plan
The Home Care Plan is a prepaid 12-month preventative plumbing and gas maintenance membership for one nominated residential property. The Plan is not an insurance policy, a home warranty, a guarantee that plumbing or gas faults will not occur, a guarantee that all existing or concealed faults will be discovered, a guaranteed emergency-response service, or a replacement for repairs, servicing or specialist investigations.
The Plan provides one annual inspection and access to specified member benefits during the Plan term. Repairs, replacement parts, materials and additional services are not included unless expressly stated in these Terms or agreed in writing.
2. Eligible Properties
The standard Home Care Plan price applies to one residential property that has no more than three bedrooms and one bathroom, is located within our ordinary Perth metropolitan service area, is connected to mains water and sewer, and has reasonably accessible residential plumbing and gas installations.
Additional charges may apply to:
- properties with more than three bedrooms or one bathroom
- properties with additional kitchens, laundries, gas points or gas appliances
- properties with granny flats, ancillary dwellings or multiple residences
- rural or remote properties
- properties outside our ordinary Perth metropolitan service area
- commercial or industrial properties
- strata common property
- short-stay accommodation
- properties with difficult, restricted or unsafe access
- properties with unusually large or complex plumbing or gas systems
We will explain any additional property charge before carrying out the annual inspection. Where an additional property charge applies immediately after purchase and you do not accept it, you may cancel the Plan for a full refund, provided no Plan service or benefit has been used.
The Plan applies to one nominated property only. A separate Plan is generally required for each additional property unless we agree otherwise in writing.
3. Price and Payment
The standard Home Care Plan price is $499 for 12 months, payable upfront. Prices are stated in Australian dollars and include GST where applicable. Payment must be successfully processed before the Plan begins.
The Plan price covers only the services and member benefits described in these Terms. Repairs, materials, replacement parts, specialist equipment, subcontractor charges and other additional work are charged separately.
4. Seniors and NDIS Participant Discount
A 20% discount applies to the standard annual Home Care Plan fee where the Plan is purchased for the primary residence of a person aged 70 years or over, or a current NDIS participant. The discounted Plan price is $399.20 for 12 months.
To claim the seniors discount, reasonable government-issued evidence showing the eligible person’s date of birth must be provided at or before purchase. A WA Seniors Card alone may not establish that a person is at least 70 years old, so we may request another reasonable form of evidence showing date of birth.
To claim the NDIS participant discount, reasonable written or digital evidence of current NDIS participant status must be provided at or before purchase. We do not require a complete copy of an NDIS plan; unrelated personal, medical, financial and support information may be concealed. We may sight the evidence and record that eligibility has been verified, and will not keep copies of sensitive documents unless reasonably required and permitted by law.
The discount applies only to the annual Home Care Plan fee, does not apply to repairs, materials, parts, after-hours charges or additional services, cannot be exchanged for cash, cannot be combined with another promotional discount unless we agree otherwise, and cannot be transferred to an ineligible person or unrelated property.
The NDIS participant discount is a private discount offered by Perth’s Plumbing Professor. It does not represent or guarantee that the Plan or any related plumbing or gas work can be claimed using NDIS funding.
Where false or misleading eligibility information is provided, we may require payment of the difference between the discounted Plan price and the standard Plan price.
5. Plan Term
The Plan begins on the date payment is received and continues for 12 months. Member benefits are available from the commencement date, subject to booking availability and these Terms.
The Plan does not automatically renew. At the end of the 12-month term, you may purchase a new Plan at the price and on the terms applying at that time. Unless otherwise required by law or provided in these Terms, unused benefits expire at the end of the Plan term and do not carry over into a new Plan.
6. Included Benefits
Subject to these Terms, the Home Care Plan includes:
- One annual plumbing and gas inspection
- One digital photo and video inspection report
- A locked business-hours labour rate of $99 per hour
- A Plan member after-hours labour rate of $198 per hour
- Eligible drain-clearing and CCTV inspection services at $174.50 per hour, compared with the standard non-member rate of $349 per hour
- Priority booking where reasonably practicable
- No standard call-out fee for eligible work during normal business hours
The Plan does not include repair work, replacement parts, materials, appliance servicing or specialist investigations unless expressly agreed.
7. Annual Plumbing and Gas Inspection
The Plan includes one annual visual and functional inspection of reasonably accessible plumbing and gas installations at the nominated property. Depending on the property and its installed systems, the inspection may include reasonable checks of accessible:
- taps, toilets and plumbing fixtures
- visible pipework and connections
- signs of leaks, corrosion or deterioration
- water pressure and drainage performance
- hot-water equipment
- gas appliances and visible gas connections
- visible signs of unsafe or deteriorated installations
- other items contained in our inspection checklist at the time of inspection
The scope of the inspection may vary depending on the property’s design, installed systems, accessibility and condition.
8. Inspection Exclusions and Limitations
Unless separately agreed in writing, the annual inspection does not include:
- destructive or invasive testing
- opening walls, floors, ceilings or cabinetry
- excavation
- underground or concealed leak detection
- CCTV drain inspection
- drain clearing
- roof access
- dismantling equipment or appliances
- gas appliance servicing
- electrical testing
- engineering or structural assessment
- repairs or replacement work
- statutory compliance certification
- testing that requires specialist equipment or another contractor
Areas that are concealed, locked, unsafe, obstructed or otherwise inaccessible will not be inspected. We are not responsible for failing to identify a defect that could not reasonably be observed during the inspection.
The inspection records the condition of accessible items at the time it is performed. It does not guarantee that concealed faults do not exist or that faults will not develop later.
9. Booking the Annual Inspection
The annual inspection must ordinarily be booked and completed during the 12-month Plan term. You are responsible for contacting us to arrange the inspection if we have not already contacted you.
Appointments are subject to technician availability, location, access, safety considerations and existing service commitments. If the inspection cannot be completed during the Plan term because of our availability, we will extend the inspection entitlement for a reasonable period or provide another appropriate remedy.
An inspection appointment that has been booked within the Plan term may be completed shortly after the expiry date where we have agreed to the later appointment date.
10. Access to the Property
You must provide safe and reasonable access to the nominated property at the agreed appointment time. You are responsible for:
- arranging access with tenants, occupants, property managers or strata representatives
- obtaining any required authority or permission
- ensuring a responsible person is present where required
- securing pets
- disclosing known hazards
- clearing reasonable access to relevant plumbing and gas installations
- providing accurate information about known faults, previous repairs and property conditions
We may refuse to begin or continue an inspection or service where access is unsafe, unlawful, obstructed or otherwise unreasonable.
11. Missed or Cancelled Appointments
At least 24 hours’ notice must be provided to cancel or reschedule an annual inspection or other appointment. A reasonable missed-appointment or attendance fee may apply where:
- less than 24 hours’ notice is provided
- nobody is available to provide agreed access
- access has not been appropriately arranged
- we are given an incorrect address
- the service cannot proceed because of a condition within your reasonable control
The amount of any applicable fee will be disclosed when the appointment is confirmed or before the rescheduled appointment is accepted. A missed-appointment fee will not apply where we cancel the appointment or where we reasonably accept that the missed appointment resulted from circumstances outside your control.
12. Inspection Report
Following the annual inspection, we will provide a digital report containing relevant photographs, video where appropriate, observations and recommendations. We will generally provide the report within five business days after completing the inspection; more time may be required for complex properties, technical review or additional investigation.
The report records conditions reasonably observable at the time of inspection, may identify recommended repairs or further investigation, and is not a guarantee against future faults, a building or structural inspection, a statutory compliance certificate, a warranty over existing installations, or confirmation that every concealed component is fault-free.
Repairs and recommendations identified in the report are not included in the Plan price. The report is prepared for the Plan customer and nominated property, and another person should not rely on the report without our written consent.
13. Locked Business-Hours Labour Rate
Eligible standard plumbing and gas labour at the nominated property will be charged at $99 per hour per attending qualified tradesperson during normal business hours (Monday to Friday, excluding public holidays).
The $99 rate applies to labour only and does not include:
- parts
- materials
- consumables
- specialist equipment
- drain-clearing or CCTV equipment
- excavation
- reinstatement
- waste disposal
- permits or approvals
- parking or tolls
- subcontractors
- specialist consultants
- after-hours, weekend or public-holiday work
Any minimum labour charge or billing increment will be disclosed before chargeable work begins. Where we provide and you accept a fixed-price quote, the quoted price applies instead of the $99 hourly rate.
The locked rate applies only during the current Plan term, at the nominated property, to eligible work performed by Perth’s Plumbing Professor, and while the customer is not in material breach of these Terms. It does not replace the separate drain-clearing and CCTV service rate described in clause 16.
14. After-Hours Labour Rate
The Plan member labour rate for eligible general plumbing and gas work outside normal business hours, on weekends or on public holidays is $198 per hour per attending qualified tradesperson.
The after-hours rate covers labour only and does not include:
- materials or replacement parts
- specialist equipment
- excavation or reinstatement
- drain-clearing or CCTV equipment
- waste disposal
- permits
- parking or tolls
- subcontractor charges
- any separately disclosed after-hours attendance fee
Any minimum charge, attendance fee or billing increment will be disclosed before the booking is confirmed wherever reasonably practicable. The Plan does not guarantee after-hours or 24-hour availability. Eligible drain-clearing and CCTV inspection services are charged under clause 16, and additional after-hours charges may apply when those services are requested outside normal business hours.
15. No Standard Call-Out Fee During Business Hours
The standard call-out or attendance fee is waived for eligible work at the nominated property during normal business hours. The waiver does not remove charges for:
- labour
- parts and materials
- specialist equipment
- parking or tolls
- remote travel
- difficult access
- investigation or diagnostic work
- after-hours attendance
- other services performed
An after-hours, weekend or public-holiday call-out or attendance fee may apply and will be disclosed before attendance wherever reasonably practicable.
16. Drain Clearing and CCTV Inspection Member Rate
The standard non-member rate for eligible drain-clearing and CCTV inspection services is $349 per hour. Home Care Plan members receive a 50% discount and pay $174.50 per hour for eligible drain-clearing and CCTV inspection services at the nominated property, during the customer’s current Plan term.
The rates accepted when the customer purchases the Plan will apply for that Plan term. Changes to the standard or member rate will apply only to future Plan purchases or renewals unless the customer agrees otherwise.
Before work begins, we will disclose what is included in the hourly rate, any applicable minimum charge, the applicable billing increment, whether additional personnel are required, any equipment or attendance charges not included in the rate, and any expected additional work or charges.
Unless expressly included in writing, the member rate does not include:
- replacement parts or materials
- additional attending tradespeople
- excavation
- access creation
- pipe repairs
- pipe replacement
- pipe relining
- reinstatement
- waste disposal
- specialist subcontractors
- third-party equipment
- after-hours attendance fees or surcharges
- services outside the eligible drain-clearing or CCTV inspection work
Additional charges may apply where the service is requested outside normal business hours; any applicable after-hours fee or surcharge will be explained before attendance wherever reasonably practicable.
The member rate cannot be exchanged for cash, transferred to another property, used after the Plan expires, or combined with another discount or promotional offer unless we agree otherwise. We may decline to provide a further discounted drain-clearing service where repeated blockages result from deliberate misuse, prohibited items or failure to complete previously recommended permanent repairs.
17. Priority Booking
Plan members receive priority over comparable non-member bookings where reasonably practicable, subject to technician availability, the customer’s location, existing bookings, travel requirements, safety considerations, the nature of the work, and the seriousness of emergencies affecting other customers.
Priority booking does not guarantee immediate attendance, same-day attendance, attendance within a specified number of hours, 24-hour availability or after-hours availability. We will offer the earliest reasonable appointment available in the circumstances.
18. Gas Leaks and Immediate Safety Risks
Where we reasonably identify a gas leak or another immediate gas-safety risk, we may isolate the affected appliance or gas supply where reasonably necessary or legally required to protect people and property. We will explain the identified risk and action taken as soon as reasonably practicable. Gas will not be restored until we are reasonably satisfied that it is safe and lawful to do so.
The cost of investigating or repairing the fault is not included in the Plan price. Except for immediate safety isolation, chargeable investigation, repair or replacement work will not be undertaken without approval from you or another authorised person. You must not interfere with, remove or bypass a safety isolation device or attempt to restore an unsafe gas supply yourself.
19. Emergencies
The Home Care Plan is not a guaranteed emergency-response service. For an immediate threat to life, fire, major gas escape, uncontrolled flooding or another serious emergency, contact the appropriate emergency service, gas supplier, water provider or other relevant authority.
Emergency attendance, after-hours work, repairs, equipment and replacement materials are not included in the annual Plan price.
20. Repairs and Additional Work
Repairs and additional work identified during the inspection are not included in the Plan price. Where additional work is recommended, we may provide a separate quote or estimate, and you are not required to accept a quote from us.
We will obtain approval before carrying out chargeable additional work, except where immediate action is reasonably required to address a serious safety risk and obtaining prior approval is not reasonably possible.
Where you delay or decline recommended work, the condition may worsen. To the extent permitted by law, we are not responsible for additional loss or damage caused by an unreasonable delay in completing recommended repairs.
21. Parts, Materials and Manufacturer Warranties
Parts, materials and replacement products are charged separately unless expressly included in a written quote. Manufacturer warranties apply according to the manufacturer’s applicable terms. Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.
22. Landlords, Property Managers and Agents
A landlord, property manager or agent purchasing or managing the Plan confirms that they have authority to arrange services at the nominated property. They are responsible for obtaining tenant, owner, strata or third-party permission, arranging lawful access, informing occupants about the appointment, and identifying the person authorised to approve additional work.
Unless immediate safety action is required, chargeable work will not be performed without approval from an authorised person. Reports may be provided to the person who purchased the Plan and other authorised property representatives.
23. Selling or Moving Property
The Plan is connected to the nominated property. If the property is sold, you may request that the remaining Plan term be transferred to the new owner, subject to our written approval. If you move to another property, you may request a transfer of the remaining Plan term to the new property.
Before approving a transfer, we may assess the new property’s location, size, number of bathrooms, plumbing and gas systems, access, and eligibility for the standard Plan. An additional charge may apply where the new property is larger, more complex or outside our ordinary service area. A transfer is not effective until confirmed by us in writing.
24. Cancellation and Change-of-Mind Refunds
You may request cancellation of the Plan by contacting us by telephone or email. Where no annual inspection, attendance, discount, waived fee or other Plan benefit has been used, we will provide a full change-of-mind refund.
Where one or more Plan benefits have been supplied, any change-of-mind refund may be reduced by the reasonable value of those benefits, which may include:
- the ordinary standalone price of an inspection already completed, as displayed or disclosed when the Plan was purchased
- attendance or call-out fees that were waived
- savings received through the locked labour rate
- drain-clearing or CCTV discounts received
- other services supplied specifically because of the Plan
No additional cancellation penalty will be charged, and deductions will not exceed the amount originally paid for the Plan. Merely booking an inspection does not automatically make the entire Plan price non-refundable; however, any properly disclosed missed-appointment fee or reasonable cost already incurred may be deducted.
Unused benefits expire at the end of the 12-month Plan term and are not refundable solely because you did not use them. Nothing in this clause excludes or limits any refund, cancellation, compensation or other remedy available under the Australian Consumer Law.
25. Suspension or Cancellation by Us
We may suspend or cancel the Plan where you:
- provide false or misleading information
- act abusively, threateningly or unlawfully toward our personnel
- repeatedly fail to provide safe access
- use the Plan fraudulently
- attempt to transfer benefits without approval
- fail to pay an amount properly due
- materially breach these Terms and fail to correct the breach after being given a reasonable opportunity to do so
Where we cancel the Plan for a reason that is not your fault, we will provide an appropriate refund for the unused portion of the Plan. Where cancellation results from your material breach, any refund may be reduced by the reasonable value of benefits already supplied and costs reasonably incurred. This clause does not limit your rights under the Australian Consumer Law.
26. Customer Responsibilities
You must:
- provide accurate property and contact information
- disclose known hazards and relevant property conditions
- follow reasonable safety instructions
- arrange lawful and safe access
- obtain necessary approvals from owners, tenants or other parties
- pay for approved additional work
- avoid interfering with isolated or unsafe equipment
- notify us promptly if your contact details or property circumstances change
27. Consumer Guarantees
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. We will provide our services with due care and skill, so they are reasonably fit for any purpose made known to us, and within a reasonable time where no specific timeframe has been agreed.
Where our services do not comply with an applicable consumer guarantee, you may be entitled to have the service corrected, cancel the affected service, receive a refund or obtain compensation, depending on the circumstances and applicable law. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
28. Liability
To the extent permitted by law, we are not responsible for loss or damage to the extent that it results from:
- a pre-existing defect
- a concealed defect that could not reasonably be identified during a non-invasive inspection
- inaccurate or incomplete information provided to us
- unsafe or inaccessible areas
- you delaying or declining recommended work
- misuse, neglect or interference by an occupant or third party
- work performed by another contractor
- normal deterioration after the inspection
- failure to maintain the property or installed equipment
- circumstances outside our reasonable control
We are not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or failure to comply with an applicable consumer guarantee. Our inspection does not transfer responsibility for the maintenance, safety or legal compliance of the property from the property owner or other responsible person.
29. Photographs, Video and Privacy
We may take photographs and video of relevant plumbing and gas installations, defects and inspected areas for preparing the inspection report, quoting, service delivery, safety, quality assurance and record-keeping. We will take reasonable steps to avoid unnecessarily recording personal belongings or identifying information.
We will not use identifiable images or video of your property for advertising or promotional purposes without permission. We will handle personal information in accordance with applicable privacy laws and our privacy policy. Eligibility evidence collected for the seniors or NDIS participant discount will be limited to information reasonably required to verify eligibility.
30. Changes to the Plan or These Terms
The version of these Terms accepted when you purchase the Plan applies for your 12-month Plan term. Updated terms, prices and benefits may apply to future purchases or renewals.
We may make a change during an existing Plan term where reasonably required because of a change in law, licensing or regulatory requirements, an immediate safety requirement, or circumstances outside our reasonable control.
We will not materially reduce prepaid benefits during an existing Plan term without your agreement. Where a material benefit cannot reasonably be supplied, we will offer an appropriate equivalent benefit, extension, partial refund or other reasonable remedy.
31. Events Outside Our Reasonable Control
We are not responsible for a delay caused by an event outside our reasonable control, including severe weather, road closures, natural disasters, emergencies, illness, equipment failure, supply interruptions, industrial action, government restrictions, or shortages of labour, parts or materials.
We will contact you as soon as reasonably practicable and reschedule the affected service or provide another appropriate remedy.
32. Complaints and Disputes
Please contact us promptly if you have a concern about the Plan or a service we have supplied. We will review the concern and attempt to resolve it fairly and within a reasonable time.
Nothing in these Terms prevents you from contacting Consumer Protection Western Australia, the Australian Competition and Consumer Commission or another relevant dispute-resolution or regulatory body.
33. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed only to the extent necessary. The remaining parts of these Terms will continue to apply.
34. Governing Law
These Terms are governed by the laws of Western Australia. You and Perth’s Plumbing Professor submit to the courts and tribunals having jurisdiction in Western Australia, subject to any rights available under applicable consumer law.
35. Contact Details
Perth’s Plumbing Professor — Andre Issac Stokes — ABN 96 693 410 978
Phone: 0406 872 600
Email: perthsplumbingprofessor@gmail.com
Website: perthsplumbingprofessor.com.au
By purchasing the Home Care Plan, you confirm that:
- you have read and accepted these Terms and Conditions
- the information provided by you is accurate
- you have authority to arrange services at the nominated property
- you understand what is and is not included in the Plan
For landlords & property managers
Ensures rental property compliance and fast emergency service for tenants. Complete visual photo diagnostic reports.
- ✓ Complete safety compliance reporting
- ✓ Same-day urgent emergency dispatch for tenants
- ✓ Professional photo diagnostic logs
Home Care Plan — Terms & Conditions
Perth's Plumbing Professor · Last updated 13 July 2026
These Terms and Conditions apply to the Perth's Plumbing Professor Home Care Plan, supplied by Andre Issac Stokes trading as Perth's Plumbing Professor, ABN 96 693 410 978 (“we”, “us”, “our”). The person purchasing the Plan is “you” or “your”. By purchasing the Home Care Plan, you confirm you have read, understood and agreed to these Terms.
1. The Home Care Plan
The Home Care Plan is a prepaid 12-month preventative plumbing and gas maintenance membership for one nominated residential property. The Plan is not an insurance policy, a home warranty, a guarantee that plumbing or gas faults will not occur, a guarantee that all existing or concealed faults will be discovered, a guaranteed emergency-response service, or a replacement for repairs, servicing or specialist investigations.
The Plan provides one annual inspection and access to specified member benefits during the Plan term. Repairs, replacement parts, materials and additional services are not included unless expressly stated in these Terms or agreed in writing.
2. Eligible Properties
The standard Home Care Plan price applies to one residential property that has no more than three bedrooms and one bathroom, is located within our ordinary Perth metropolitan service area, is connected to mains water and sewer, and has reasonably accessible residential plumbing and gas installations.
Additional charges may apply to:
- properties with more than three bedrooms or one bathroom
- properties with additional kitchens, laundries, gas points or gas appliances
- properties with granny flats, ancillary dwellings or multiple residences
- rural or remote properties
- properties outside our ordinary Perth metropolitan service area
- commercial or industrial properties
- strata common property
- short-stay accommodation
- properties with difficult, restricted or unsafe access
- properties with unusually large or complex plumbing or gas systems
We will explain any additional property charge before carrying out the annual inspection. Where an additional property charge applies immediately after purchase and you do not accept it, you may cancel the Plan for a full refund, provided no Plan service or benefit has been used.
The Plan applies to one nominated property only. A separate Plan is generally required for each additional property unless we agree otherwise in writing.
3. Price and Payment
The standard Home Care Plan price is $499 for 12 months, payable upfront. Prices are stated in Australian dollars and include GST where applicable. Payment must be successfully processed before the Plan begins.
The Plan price covers only the services and member benefits described in these Terms. Repairs, materials, replacement parts, specialist equipment, subcontractor charges and other additional work are charged separately.
4. Seniors and NDIS Participant Discount
A 20% discount applies to the standard annual Home Care Plan fee where the Plan is purchased for the primary residence of a person aged 70 years or over, or a current NDIS participant. The discounted Plan price is $399.20 for 12 months.
To claim the seniors discount, reasonable government-issued evidence showing the eligible person’s date of birth must be provided at or before purchase. A WA Seniors Card alone may not establish that a person is at least 70 years old, so we may request another reasonable form of evidence showing date of birth.
To claim the NDIS participant discount, reasonable written or digital evidence of current NDIS participant status must be provided at or before purchase. We do not require a complete copy of an NDIS plan; unrelated personal, medical, financial and support information may be concealed. We may sight the evidence and record that eligibility has been verified, and will not keep copies of sensitive documents unless reasonably required and permitted by law.
The discount applies only to the annual Home Care Plan fee, does not apply to repairs, materials, parts, after-hours charges or additional services, cannot be exchanged for cash, cannot be combined with another promotional discount unless we agree otherwise, and cannot be transferred to an ineligible person or unrelated property.
The NDIS participant discount is a private discount offered by Perth’s Plumbing Professor. It does not represent or guarantee that the Plan or any related plumbing or gas work can be claimed using NDIS funding.
Where false or misleading eligibility information is provided, we may require payment of the difference between the discounted Plan price and the standard Plan price.
5. Plan Term
The Plan begins on the date payment is received and continues for 12 months. Member benefits are available from the commencement date, subject to booking availability and these Terms.
The Plan does not automatically renew. At the end of the 12-month term, you may purchase a new Plan at the price and on the terms applying at that time. Unless otherwise required by law or provided in these Terms, unused benefits expire at the end of the Plan term and do not carry over into a new Plan.
6. Included Benefits
Subject to these Terms, the Home Care Plan includes:
- One annual plumbing and gas inspection
- One digital photo and video inspection report
- A locked business-hours labour rate of $99 per hour
- A Plan member after-hours labour rate of $198 per hour
- Eligible drain-clearing and CCTV inspection services at $174.50 per hour, compared with the standard non-member rate of $349 per hour
- Priority booking where reasonably practicable
- No standard call-out fee for eligible work during normal business hours
The Plan does not include repair work, replacement parts, materials, appliance servicing or specialist investigations unless expressly agreed.
7. Annual Plumbing and Gas Inspection
The Plan includes one annual visual and functional inspection of reasonably accessible plumbing and gas installations at the nominated property. Depending on the property and its installed systems, the inspection may include reasonable checks of accessible:
- taps, toilets and plumbing fixtures
- visible pipework and connections
- signs of leaks, corrosion or deterioration
- water pressure and drainage performance
- hot-water equipment
- gas appliances and visible gas connections
- visible signs of unsafe or deteriorated installations
- other items contained in our inspection checklist at the time of inspection
The scope of the inspection may vary depending on the property’s design, installed systems, accessibility and condition.
8. Inspection Exclusions and Limitations
Unless separately agreed in writing, the annual inspection does not include:
- destructive or invasive testing
- opening walls, floors, ceilings or cabinetry
- excavation
- underground or concealed leak detection
- CCTV drain inspection
- drain clearing
- roof access
- dismantling equipment or appliances
- gas appliance servicing
- electrical testing
- engineering or structural assessment
- repairs or replacement work
- statutory compliance certification
- testing that requires specialist equipment or another contractor
Areas that are concealed, locked, unsafe, obstructed or otherwise inaccessible will not be inspected. We are not responsible for failing to identify a defect that could not reasonably be observed during the inspection.
The inspection records the condition of accessible items at the time it is performed. It does not guarantee that concealed faults do not exist or that faults will not develop later.
9. Booking the Annual Inspection
The annual inspection must ordinarily be booked and completed during the 12-month Plan term. You are responsible for contacting us to arrange the inspection if we have not already contacted you.
Appointments are subject to technician availability, location, access, safety considerations and existing service commitments. If the inspection cannot be completed during the Plan term because of our availability, we will extend the inspection entitlement for a reasonable period or provide another appropriate remedy.
An inspection appointment that has been booked within the Plan term may be completed shortly after the expiry date where we have agreed to the later appointment date.
10. Access to the Property
You must provide safe and reasonable access to the nominated property at the agreed appointment time. You are responsible for:
- arranging access with tenants, occupants, property managers or strata representatives
- obtaining any required authority or permission
- ensuring a responsible person is present where required
- securing pets
- disclosing known hazards
- clearing reasonable access to relevant plumbing and gas installations
- providing accurate information about known faults, previous repairs and property conditions
We may refuse to begin or continue an inspection or service where access is unsafe, unlawful, obstructed or otherwise unreasonable.
11. Missed or Cancelled Appointments
At least 24 hours’ notice must be provided to cancel or reschedule an annual inspection or other appointment. A reasonable missed-appointment or attendance fee may apply where:
- less than 24 hours’ notice is provided
- nobody is available to provide agreed access
- access has not been appropriately arranged
- we are given an incorrect address
- the service cannot proceed because of a condition within your reasonable control
The amount of any applicable fee will be disclosed when the appointment is confirmed or before the rescheduled appointment is accepted. A missed-appointment fee will not apply where we cancel the appointment or where we reasonably accept that the missed appointment resulted from circumstances outside your control.
12. Inspection Report
Following the annual inspection, we will provide a digital report containing relevant photographs, video where appropriate, observations and recommendations. We will generally provide the report within five business days after completing the inspection; more time may be required for complex properties, technical review or additional investigation.
The report records conditions reasonably observable at the time of inspection, may identify recommended repairs or further investigation, and is not a guarantee against future faults, a building or structural inspection, a statutory compliance certificate, a warranty over existing installations, or confirmation that every concealed component is fault-free.
Repairs and recommendations identified in the report are not included in the Plan price. The report is prepared for the Plan customer and nominated property, and another person should not rely on the report without our written consent.
13. Locked Business-Hours Labour Rate
Eligible standard plumbing and gas labour at the nominated property will be charged at $99 per hour per attending qualified tradesperson during normal business hours (Monday to Friday, excluding public holidays).
The $99 rate applies to labour only and does not include:
- parts
- materials
- consumables
- specialist equipment
- drain-clearing or CCTV equipment
- excavation
- reinstatement
- waste disposal
- permits or approvals
- parking or tolls
- subcontractors
- specialist consultants
- after-hours, weekend or public-holiday work
Any minimum labour charge or billing increment will be disclosed before chargeable work begins. Where we provide and you accept a fixed-price quote, the quoted price applies instead of the $99 hourly rate.
The locked rate applies only during the current Plan term, at the nominated property, to eligible work performed by Perth’s Plumbing Professor, and while the customer is not in material breach of these Terms. It does not replace the separate drain-clearing and CCTV service rate described in clause 16.
14. After-Hours Labour Rate
The Plan member labour rate for eligible general plumbing and gas work outside normal business hours, on weekends or on public holidays is $198 per hour per attending qualified tradesperson.
The after-hours rate covers labour only and does not include:
- materials or replacement parts
- specialist equipment
- excavation or reinstatement
- drain-clearing or CCTV equipment
- waste disposal
- permits
- parking or tolls
- subcontractor charges
- any separately disclosed after-hours attendance fee
Any minimum charge, attendance fee or billing increment will be disclosed before the booking is confirmed wherever reasonably practicable. The Plan does not guarantee after-hours or 24-hour availability. Eligible drain-clearing and CCTV inspection services are charged under clause 16, and additional after-hours charges may apply when those services are requested outside normal business hours.
15. No Standard Call-Out Fee During Business Hours
The standard call-out or attendance fee is waived for eligible work at the nominated property during normal business hours. The waiver does not remove charges for:
- labour
- parts and materials
- specialist equipment
- parking or tolls
- remote travel
- difficult access
- investigation or diagnostic work
- after-hours attendance
- other services performed
An after-hours, weekend or public-holiday call-out or attendance fee may apply and will be disclosed before attendance wherever reasonably practicable.
16. Drain Clearing and CCTV Inspection Member Rate
The standard non-member rate for eligible drain-clearing and CCTV inspection services is $349 per hour. Home Care Plan members receive a 50% discount and pay $174.50 per hour for eligible drain-clearing and CCTV inspection services at the nominated property, during the customer’s current Plan term.
The rates accepted when the customer purchases the Plan will apply for that Plan term. Changes to the standard or member rate will apply only to future Plan purchases or renewals unless the customer agrees otherwise.
Before work begins, we will disclose what is included in the hourly rate, any applicable minimum charge, the applicable billing increment, whether additional personnel are required, any equipment or attendance charges not included in the rate, and any expected additional work or charges.
Unless expressly included in writing, the member rate does not include:
- replacement parts or materials
- additional attending tradespeople
- excavation
- access creation
- pipe repairs
- pipe replacement
- pipe relining
- reinstatement
- waste disposal
- specialist subcontractors
- third-party equipment
- after-hours attendance fees or surcharges
- services outside the eligible drain-clearing or CCTV inspection work
Additional charges may apply where the service is requested outside normal business hours; any applicable after-hours fee or surcharge will be explained before attendance wherever reasonably practicable.
The member rate cannot be exchanged for cash, transferred to another property, used after the Plan expires, or combined with another discount or promotional offer unless we agree otherwise. We may decline to provide a further discounted drain-clearing service where repeated blockages result from deliberate misuse, prohibited items or failure to complete previously recommended permanent repairs.
17. Priority Booking
Plan members receive priority over comparable non-member bookings where reasonably practicable, subject to technician availability, the customer’s location, existing bookings, travel requirements, safety considerations, the nature of the work, and the seriousness of emergencies affecting other customers.
Priority booking does not guarantee immediate attendance, same-day attendance, attendance within a specified number of hours, 24-hour availability or after-hours availability. We will offer the earliest reasonable appointment available in the circumstances.
18. Gas Leaks and Immediate Safety Risks
Where we reasonably identify a gas leak or another immediate gas-safety risk, we may isolate the affected appliance or gas supply where reasonably necessary or legally required to protect people and property. We will explain the identified risk and action taken as soon as reasonably practicable. Gas will not be restored until we are reasonably satisfied that it is safe and lawful to do so.
The cost of investigating or repairing the fault is not included in the Plan price. Except for immediate safety isolation, chargeable investigation, repair or replacement work will not be undertaken without approval from you or another authorised person. You must not interfere with, remove or bypass a safety isolation device or attempt to restore an unsafe gas supply yourself.
19. Emergencies
The Home Care Plan is not a guaranteed emergency-response service. For an immediate threat to life, fire, major gas escape, uncontrolled flooding or another serious emergency, contact the appropriate emergency service, gas supplier, water provider or other relevant authority.
Emergency attendance, after-hours work, repairs, equipment and replacement materials are not included in the annual Plan price.
20. Repairs and Additional Work
Repairs and additional work identified during the inspection are not included in the Plan price. Where additional work is recommended, we may provide a separate quote or estimate, and you are not required to accept a quote from us.
We will obtain approval before carrying out chargeable additional work, except where immediate action is reasonably required to address a serious safety risk and obtaining prior approval is not reasonably possible.
Where you delay or decline recommended work, the condition may worsen. To the extent permitted by law, we are not responsible for additional loss or damage caused by an unreasonable delay in completing recommended repairs.
21. Parts, Materials and Manufacturer Warranties
Parts, materials and replacement products are charged separately unless expressly included in a written quote. Manufacturer warranties apply according to the manufacturer’s applicable terms. Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.
22. Landlords, Property Managers and Agents
A landlord, property manager or agent purchasing or managing the Plan confirms that they have authority to arrange services at the nominated property. They are responsible for obtaining tenant, owner, strata or third-party permission, arranging lawful access, informing occupants about the appointment, and identifying the person authorised to approve additional work.
Unless immediate safety action is required, chargeable work will not be performed without approval from an authorised person. Reports may be provided to the person who purchased the Plan and other authorised property representatives.
23. Selling or Moving Property
The Plan is connected to the nominated property. If the property is sold, you may request that the remaining Plan term be transferred to the new owner, subject to our written approval. If you move to another property, you may request a transfer of the remaining Plan term to the new property.
Before approving a transfer, we may assess the new property’s location, size, number of bathrooms, plumbing and gas systems, access, and eligibility for the standard Plan. An additional charge may apply where the new property is larger, more complex or outside our ordinary service area. A transfer is not effective until confirmed by us in writing.
24. Cancellation and Change-of-Mind Refunds
You may request cancellation of the Plan by contacting us by telephone or email. Where no annual inspection, attendance, discount, waived fee or other Plan benefit has been used, we will provide a full change-of-mind refund.
Where one or more Plan benefits have been supplied, any change-of-mind refund may be reduced by the reasonable value of those benefits, which may include:
- the ordinary standalone price of an inspection already completed, as displayed or disclosed when the Plan was purchased
- attendance or call-out fees that were waived
- savings received through the locked labour rate
- drain-clearing or CCTV discounts received
- other services supplied specifically because of the Plan
No additional cancellation penalty will be charged, and deductions will not exceed the amount originally paid for the Plan. Merely booking an inspection does not automatically make the entire Plan price non-refundable; however, any properly disclosed missed-appointment fee or reasonable cost already incurred may be deducted.
Unused benefits expire at the end of the 12-month Plan term and are not refundable solely because you did not use them. Nothing in this clause excludes or limits any refund, cancellation, compensation or other remedy available under the Australian Consumer Law.
25. Suspension or Cancellation by Us
We may suspend or cancel the Plan where you:
- provide false or misleading information
- act abusively, threateningly or unlawfully toward our personnel
- repeatedly fail to provide safe access
- use the Plan fraudulently
- attempt to transfer benefits without approval
- fail to pay an amount properly due
- materially breach these Terms and fail to correct the breach after being given a reasonable opportunity to do so
Where we cancel the Plan for a reason that is not your fault, we will provide an appropriate refund for the unused portion of the Plan. Where cancellation results from your material breach, any refund may be reduced by the reasonable value of benefits already supplied and costs reasonably incurred. This clause does not limit your rights under the Australian Consumer Law.
26. Customer Responsibilities
You must:
- provide accurate property and contact information
- disclose known hazards and relevant property conditions
- follow reasonable safety instructions
- arrange lawful and safe access
- obtain necessary approvals from owners, tenants or other parties
- pay for approved additional work
- avoid interfering with isolated or unsafe equipment
- notify us promptly if your contact details or property circumstances change
27. Consumer Guarantees
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. We will provide our services with due care and skill, so they are reasonably fit for any purpose made known to us, and within a reasonable time where no specific timeframe has been agreed.
Where our services do not comply with an applicable consumer guarantee, you may be entitled to have the service corrected, cancel the affected service, receive a refund or obtain compensation, depending on the circumstances and applicable law. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
28. Liability
To the extent permitted by law, we are not responsible for loss or damage to the extent that it results from:
- a pre-existing defect
- a concealed defect that could not reasonably be identified during a non-invasive inspection
- inaccurate or incomplete information provided to us
- unsafe or inaccessible areas
- you delaying or declining recommended work
- misuse, neglect or interference by an occupant or third party
- work performed by another contractor
- normal deterioration after the inspection
- failure to maintain the property or installed equipment
- circumstances outside our reasonable control
We are not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or failure to comply with an applicable consumer guarantee. Our inspection does not transfer responsibility for the maintenance, safety or legal compliance of the property from the property owner or other responsible person.
29. Photographs, Video and Privacy
We may take photographs and video of relevant plumbing and gas installations, defects and inspected areas for preparing the inspection report, quoting, service delivery, safety, quality assurance and record-keeping. We will take reasonable steps to avoid unnecessarily recording personal belongings or identifying information.
We will not use identifiable images or video of your property for advertising or promotional purposes without permission. We will handle personal information in accordance with applicable privacy laws and our privacy policy. Eligibility evidence collected for the seniors or NDIS participant discount will be limited to information reasonably required to verify eligibility.
30. Changes to the Plan or These Terms
The version of these Terms accepted when you purchase the Plan applies for your 12-month Plan term. Updated terms, prices and benefits may apply to future purchases or renewals.
We may make a change during an existing Plan term where reasonably required because of a change in law, licensing or regulatory requirements, an immediate safety requirement, or circumstances outside our reasonable control.
We will not materially reduce prepaid benefits during an existing Plan term without your agreement. Where a material benefit cannot reasonably be supplied, we will offer an appropriate equivalent benefit, extension, partial refund or other reasonable remedy.
31. Events Outside Our Reasonable Control
We are not responsible for a delay caused by an event outside our reasonable control, including severe weather, road closures, natural disasters, emergencies, illness, equipment failure, supply interruptions, industrial action, government restrictions, or shortages of labour, parts or materials.
We will contact you as soon as reasonably practicable and reschedule the affected service or provide another appropriate remedy.
32. Complaints and Disputes
Please contact us promptly if you have a concern about the Plan or a service we have supplied. We will review the concern and attempt to resolve it fairly and within a reasonable time.
Nothing in these Terms prevents you from contacting Consumer Protection Western Australia, the Australian Competition and Consumer Commission or another relevant dispute-resolution or regulatory body.
33. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed only to the extent necessary. The remaining parts of these Terms will continue to apply.
34. Governing Law
These Terms are governed by the laws of Western Australia. You and Perth’s Plumbing Professor submit to the courts and tribunals having jurisdiction in Western Australia, subject to any rights available under applicable consumer law.
35. Contact Details
Perth’s Plumbing Professor — Andre Issac Stokes — ABN 96 693 410 978
Phone: 0406 872 600
Email: perthsplumbingprofessor@gmail.com
Website: perthsplumbingprofessor.com.au
By purchasing the Home Care Plan, you confirm that:
- you have read and accepted these Terms and Conditions
- the information provided by you is accurate
- you have authority to arrange services at the nominated property
- you understand what is and is not included in the Plan
HOW IT WORKS
Simple. Straightforward. No Lock-In Contracts.
01
Join the Plan
Sign up online or give us a call. Your benefits start immediately.
02
Annual Inspection
We complete a full plumbing and gas inspection and send you a professional photo report within a few days.
03
Ongoing Support All Year
You get locked rates, priority booking, and no call-out fees during business hours for 12 months.
PLANS & ALTERNATIVE
Home Care Plan
Best ValueComprehensive preventative security and maximum call savings.
- ✓ Annual Plumbing & Gas Inspection: Full 100-point physical check.
- ✓ Detailed Photo Report: Full diagnostic photo verification.
- ✓ Locked $99/hr Service Rate: Large discounts on standard hourly work.
- ✓ 50% Off Drain Clearing & CCTV: Deep savings on sewerage clears.
- ✓ Priority Booking: Skip queues with same-day emergency dispatch.
- ✓ No Call-Out Fees during business hours: Zero travel fees, including weekends.
Home Care Plan — Terms & Conditions
Perth's Plumbing Professor · Last updated 13 July 2026
These Terms and Conditions apply to the Perth's Plumbing Professor Home Care Plan, supplied by Andre Issac Stokes trading as Perth's Plumbing Professor, ABN 96 693 410 978 (“we”, “us”, “our”). The person purchasing the Plan is “you” or “your”. By purchasing the Home Care Plan, you confirm you have read, understood and agreed to these Terms.
1. The Home Care Plan
The Home Care Plan is a prepaid 12-month preventative plumbing and gas maintenance membership for one nominated residential property. The Plan is not an insurance policy, a home warranty, a guarantee that plumbing or gas faults will not occur, a guarantee that all existing or concealed faults will be discovered, a guaranteed emergency-response service, or a replacement for repairs, servicing or specialist investigations.
The Plan provides one annual inspection and access to specified member benefits during the Plan term. Repairs, replacement parts, materials and additional services are not included unless expressly stated in these Terms or agreed in writing.
2. Eligible Properties
The standard Home Care Plan price applies to one residential property that has no more than three bedrooms and one bathroom, is located within our ordinary Perth metropolitan service area, is connected to mains water and sewer, and has reasonably accessible residential plumbing and gas installations.
Additional charges may apply to:
- properties with more than three bedrooms or one bathroom
- properties with additional kitchens, laundries, gas points or gas appliances
- properties with granny flats, ancillary dwellings or multiple residences
- rural or remote properties
- properties outside our ordinary Perth metropolitan service area
- commercial or industrial properties
- strata common property
- short-stay accommodation
- properties with difficult, restricted or unsafe access
- properties with unusually large or complex plumbing or gas systems
We will explain any additional property charge before carrying out the annual inspection. Where an additional property charge applies immediately after purchase and you do not accept it, you may cancel the Plan for a full refund, provided no Plan service or benefit has been used.
The Plan applies to one nominated property only. A separate Plan is generally required for each additional property unless we agree otherwise in writing.
3. Price and Payment
The standard Home Care Plan price is $499 for 12 months, payable upfront. Prices are stated in Australian dollars and include GST where applicable. Payment must be successfully processed before the Plan begins.
The Plan price covers only the services and member benefits described in these Terms. Repairs, materials, replacement parts, specialist equipment, subcontractor charges and other additional work are charged separately.
4. Seniors and NDIS Participant Discount
A 20% discount applies to the standard annual Home Care Plan fee where the Plan is purchased for the primary residence of a person aged 70 years or over, or a current NDIS participant. The discounted Plan price is $399.20 for 12 months.
To claim the seniors discount, reasonable government-issued evidence showing the eligible person’s date of birth must be provided at or before purchase. A WA Seniors Card alone may not establish that a person is at least 70 years old, so we may request another reasonable form of evidence showing date of birth.
To claim the NDIS participant discount, reasonable written or digital evidence of current NDIS participant status must be provided at or before purchase. We do not require a complete copy of an NDIS plan; unrelated personal, medical, financial and support information may be concealed. We may sight the evidence and record that eligibility has been verified, and will not keep copies of sensitive documents unless reasonably required and permitted by law.
The discount applies only to the annual Home Care Plan fee, does not apply to repairs, materials, parts, after-hours charges or additional services, cannot be exchanged for cash, cannot be combined with another promotional discount unless we agree otherwise, and cannot be transferred to an ineligible person or unrelated property.
The NDIS participant discount is a private discount offered by Perth’s Plumbing Professor. It does not represent or guarantee that the Plan or any related plumbing or gas work can be claimed using NDIS funding.
Where false or misleading eligibility information is provided, we may require payment of the difference between the discounted Plan price and the standard Plan price.
5. Plan Term
The Plan begins on the date payment is received and continues for 12 months. Member benefits are available from the commencement date, subject to booking availability and these Terms.
The Plan does not automatically renew. At the end of the 12-month term, you may purchase a new Plan at the price and on the terms applying at that time. Unless otherwise required by law or provided in these Terms, unused benefits expire at the end of the Plan term and do not carry over into a new Plan.
6. Included Benefits
Subject to these Terms, the Home Care Plan includes:
- One annual plumbing and gas inspection
- One digital photo and video inspection report
- A locked business-hours labour rate of $99 per hour
- A Plan member after-hours labour rate of $198 per hour
- Eligible drain-clearing and CCTV inspection services at $174.50 per hour, compared with the standard non-member rate of $349 per hour
- Priority booking where reasonably practicable
- No standard call-out fee for eligible work during normal business hours
The Plan does not include repair work, replacement parts, materials, appliance servicing or specialist investigations unless expressly agreed.
7. Annual Plumbing and Gas Inspection
The Plan includes one annual visual and functional inspection of reasonably accessible plumbing and gas installations at the nominated property. Depending on the property and its installed systems, the inspection may include reasonable checks of accessible:
- taps, toilets and plumbing fixtures
- visible pipework and connections
- signs of leaks, corrosion or deterioration
- water pressure and drainage performance
- hot-water equipment
- gas appliances and visible gas connections
- visible signs of unsafe or deteriorated installations
- other items contained in our inspection checklist at the time of inspection
The scope of the inspection may vary depending on the property’s design, installed systems, accessibility and condition.
8. Inspection Exclusions and Limitations
Unless separately agreed in writing, the annual inspection does not include:
- destructive or invasive testing
- opening walls, floors, ceilings or cabinetry
- excavation
- underground or concealed leak detection
- CCTV drain inspection
- drain clearing
- roof access
- dismantling equipment or appliances
- gas appliance servicing
- electrical testing
- engineering or structural assessment
- repairs or replacement work
- statutory compliance certification
- testing that requires specialist equipment or another contractor
Areas that are concealed, locked, unsafe, obstructed or otherwise inaccessible will not be inspected. We are not responsible for failing to identify a defect that could not reasonably be observed during the inspection.
The inspection records the condition of accessible items at the time it is performed. It does not guarantee that concealed faults do not exist or that faults will not develop later.
9. Booking the Annual Inspection
The annual inspection must ordinarily be booked and completed during the 12-month Plan term. You are responsible for contacting us to arrange the inspection if we have not already contacted you.
Appointments are subject to technician availability, location, access, safety considerations and existing service commitments. If the inspection cannot be completed during the Plan term because of our availability, we will extend the inspection entitlement for a reasonable period or provide another appropriate remedy.
An inspection appointment that has been booked within the Plan term may be completed shortly after the expiry date where we have agreed to the later appointment date.
10. Access to the Property
You must provide safe and reasonable access to the nominated property at the agreed appointment time. You are responsible for:
- arranging access with tenants, occupants, property managers or strata representatives
- obtaining any required authority or permission
- ensuring a responsible person is present where required
- securing pets
- disclosing known hazards
- clearing reasonable access to relevant plumbing and gas installations
- providing accurate information about known faults, previous repairs and property conditions
We may refuse to begin or continue an inspection or service where access is unsafe, unlawful, obstructed or otherwise unreasonable.
11. Missed or Cancelled Appointments
At least 24 hours’ notice must be provided to cancel or reschedule an annual inspection or other appointment. A reasonable missed-appointment or attendance fee may apply where:
- less than 24 hours’ notice is provided
- nobody is available to provide agreed access
- access has not been appropriately arranged
- we are given an incorrect address
- the service cannot proceed because of a condition within your reasonable control
The amount of any applicable fee will be disclosed when the appointment is confirmed or before the rescheduled appointment is accepted. A missed-appointment fee will not apply where we cancel the appointment or where we reasonably accept that the missed appointment resulted from circumstances outside your control.
12. Inspection Report
Following the annual inspection, we will provide a digital report containing relevant photographs, video where appropriate, observations and recommendations. We will generally provide the report within five business days after completing the inspection; more time may be required for complex properties, technical review or additional investigation.
The report records conditions reasonably observable at the time of inspection, may identify recommended repairs or further investigation, and is not a guarantee against future faults, a building or structural inspection, a statutory compliance certificate, a warranty over existing installations, or confirmation that every concealed component is fault-free.
Repairs and recommendations identified in the report are not included in the Plan price. The report is prepared for the Plan customer and nominated property, and another person should not rely on the report without our written consent.
13. Locked Business-Hours Labour Rate
Eligible standard plumbing and gas labour at the nominated property will be charged at $99 per hour per attending qualified tradesperson during normal business hours (Monday to Friday, excluding public holidays).
The $99 rate applies to labour only and does not include:
- parts
- materials
- consumables
- specialist equipment
- drain-clearing or CCTV equipment
- excavation
- reinstatement
- waste disposal
- permits or approvals
- parking or tolls
- subcontractors
- specialist consultants
- after-hours, weekend or public-holiday work
Any minimum labour charge or billing increment will be disclosed before chargeable work begins. Where we provide and you accept a fixed-price quote, the quoted price applies instead of the $99 hourly rate.
The locked rate applies only during the current Plan term, at the nominated property, to eligible work performed by Perth’s Plumbing Professor, and while the customer is not in material breach of these Terms. It does not replace the separate drain-clearing and CCTV service rate described in clause 16.
14. After-Hours Labour Rate
The Plan member labour rate for eligible general plumbing and gas work outside normal business hours, on weekends or on public holidays is $198 per hour per attending qualified tradesperson.
The after-hours rate covers labour only and does not include:
- materials or replacement parts
- specialist equipment
- excavation or reinstatement
- drain-clearing or CCTV equipment
- waste disposal
- permits
- parking or tolls
- subcontractor charges
- any separately disclosed after-hours attendance fee
Any minimum charge, attendance fee or billing increment will be disclosed before the booking is confirmed wherever reasonably practicable. The Plan does not guarantee after-hours or 24-hour availability. Eligible drain-clearing and CCTV inspection services are charged under clause 16, and additional after-hours charges may apply when those services are requested outside normal business hours.
15. No Standard Call-Out Fee During Business Hours
The standard call-out or attendance fee is waived for eligible work at the nominated property during normal business hours. The waiver does not remove charges for:
- labour
- parts and materials
- specialist equipment
- parking or tolls
- remote travel
- difficult access
- investigation or diagnostic work
- after-hours attendance
- other services performed
An after-hours, weekend or public-holiday call-out or attendance fee may apply and will be disclosed before attendance wherever reasonably practicable.
16. Drain Clearing and CCTV Inspection Member Rate
The standard non-member rate for eligible drain-clearing and CCTV inspection services is $349 per hour. Home Care Plan members receive a 50% discount and pay $174.50 per hour for eligible drain-clearing and CCTV inspection services at the nominated property, during the customer’s current Plan term.
The rates accepted when the customer purchases the Plan will apply for that Plan term. Changes to the standard or member rate will apply only to future Plan purchases or renewals unless the customer agrees otherwise.
Before work begins, we will disclose what is included in the hourly rate, any applicable minimum charge, the applicable billing increment, whether additional personnel are required, any equipment or attendance charges not included in the rate, and any expected additional work or charges.
Unless expressly included in writing, the member rate does not include:
- replacement parts or materials
- additional attending tradespeople
- excavation
- access creation
- pipe repairs
- pipe replacement
- pipe relining
- reinstatement
- waste disposal
- specialist subcontractors
- third-party equipment
- after-hours attendance fees or surcharges
- services outside the eligible drain-clearing or CCTV inspection work
Additional charges may apply where the service is requested outside normal business hours; any applicable after-hours fee or surcharge will be explained before attendance wherever reasonably practicable.
The member rate cannot be exchanged for cash, transferred to another property, used after the Plan expires, or combined with another discount or promotional offer unless we agree otherwise. We may decline to provide a further discounted drain-clearing service where repeated blockages result from deliberate misuse, prohibited items or failure to complete previously recommended permanent repairs.
17. Priority Booking
Plan members receive priority over comparable non-member bookings where reasonably practicable, subject to technician availability, the customer’s location, existing bookings, travel requirements, safety considerations, the nature of the work, and the seriousness of emergencies affecting other customers.
Priority booking does not guarantee immediate attendance, same-day attendance, attendance within a specified number of hours, 24-hour availability or after-hours availability. We will offer the earliest reasonable appointment available in the circumstances.
18. Gas Leaks and Immediate Safety Risks
Where we reasonably identify a gas leak or another immediate gas-safety risk, we may isolate the affected appliance or gas supply where reasonably necessary or legally required to protect people and property. We will explain the identified risk and action taken as soon as reasonably practicable. Gas will not be restored until we are reasonably satisfied that it is safe and lawful to do so.
The cost of investigating or repairing the fault is not included in the Plan price. Except for immediate safety isolation, chargeable investigation, repair or replacement work will not be undertaken without approval from you or another authorised person. You must not interfere with, remove or bypass a safety isolation device or attempt to restore an unsafe gas supply yourself.
19. Emergencies
The Home Care Plan is not a guaranteed emergency-response service. For an immediate threat to life, fire, major gas escape, uncontrolled flooding or another serious emergency, contact the appropriate emergency service, gas supplier, water provider or other relevant authority.
Emergency attendance, after-hours work, repairs, equipment and replacement materials are not included in the annual Plan price.
20. Repairs and Additional Work
Repairs and additional work identified during the inspection are not included in the Plan price. Where additional work is recommended, we may provide a separate quote or estimate, and you are not required to accept a quote from us.
We will obtain approval before carrying out chargeable additional work, except where immediate action is reasonably required to address a serious safety risk and obtaining prior approval is not reasonably possible.
Where you delay or decline recommended work, the condition may worsen. To the extent permitted by law, we are not responsible for additional loss or damage caused by an unreasonable delay in completing recommended repairs.
21. Parts, Materials and Manufacturer Warranties
Parts, materials and replacement products are charged separately unless expressly included in a written quote. Manufacturer warranties apply according to the manufacturer’s applicable terms. Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.
22. Landlords, Property Managers and Agents
A landlord, property manager or agent purchasing or managing the Plan confirms that they have authority to arrange services at the nominated property. They are responsible for obtaining tenant, owner, strata or third-party permission, arranging lawful access, informing occupants about the appointment, and identifying the person authorised to approve additional work.
Unless immediate safety action is required, chargeable work will not be performed without approval from an authorised person. Reports may be provided to the person who purchased the Plan and other authorised property representatives.
23. Selling or Moving Property
The Plan is connected to the nominated property. If the property is sold, you may request that the remaining Plan term be transferred to the new owner, subject to our written approval. If you move to another property, you may request a transfer of the remaining Plan term to the new property.
Before approving a transfer, we may assess the new property’s location, size, number of bathrooms, plumbing and gas systems, access, and eligibility for the standard Plan. An additional charge may apply where the new property is larger, more complex or outside our ordinary service area. A transfer is not effective until confirmed by us in writing.
24. Cancellation and Change-of-Mind Refunds
You may request cancellation of the Plan by contacting us by telephone or email. Where no annual inspection, attendance, discount, waived fee or other Plan benefit has been used, we will provide a full change-of-mind refund.
Where one or more Plan benefits have been supplied, any change-of-mind refund may be reduced by the reasonable value of those benefits, which may include:
- the ordinary standalone price of an inspection already completed, as displayed or disclosed when the Plan was purchased
- attendance or call-out fees that were waived
- savings received through the locked labour rate
- drain-clearing or CCTV discounts received
- other services supplied specifically because of the Plan
No additional cancellation penalty will be charged, and deductions will not exceed the amount originally paid for the Plan. Merely booking an inspection does not automatically make the entire Plan price non-refundable; however, any properly disclosed missed-appointment fee or reasonable cost already incurred may be deducted.
Unused benefits expire at the end of the 12-month Plan term and are not refundable solely because you did not use them. Nothing in this clause excludes or limits any refund, cancellation, compensation or other remedy available under the Australian Consumer Law.
25. Suspension or Cancellation by Us
We may suspend or cancel the Plan where you:
- provide false or misleading information
- act abusively, threateningly or unlawfully toward our personnel
- repeatedly fail to provide safe access
- use the Plan fraudulently
- attempt to transfer benefits without approval
- fail to pay an amount properly due
- materially breach these Terms and fail to correct the breach after being given a reasonable opportunity to do so
Where we cancel the Plan for a reason that is not your fault, we will provide an appropriate refund for the unused portion of the Plan. Where cancellation results from your material breach, any refund may be reduced by the reasonable value of benefits already supplied and costs reasonably incurred. This clause does not limit your rights under the Australian Consumer Law.
26. Customer Responsibilities
You must:
- provide accurate property and contact information
- disclose known hazards and relevant property conditions
- follow reasonable safety instructions
- arrange lawful and safe access
- obtain necessary approvals from owners, tenants or other parties
- pay for approved additional work
- avoid interfering with isolated or unsafe equipment
- notify us promptly if your contact details or property circumstances change
27. Consumer Guarantees
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. We will provide our services with due care and skill, so they are reasonably fit for any purpose made known to us, and within a reasonable time where no specific timeframe has been agreed.
Where our services do not comply with an applicable consumer guarantee, you may be entitled to have the service corrected, cancel the affected service, receive a refund or obtain compensation, depending on the circumstances and applicable law. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
28. Liability
To the extent permitted by law, we are not responsible for loss or damage to the extent that it results from:
- a pre-existing defect
- a concealed defect that could not reasonably be identified during a non-invasive inspection
- inaccurate or incomplete information provided to us
- unsafe or inaccessible areas
- you delaying or declining recommended work
- misuse, neglect or interference by an occupant or third party
- work performed by another contractor
- normal deterioration after the inspection
- failure to maintain the property or installed equipment
- circumstances outside our reasonable control
We are not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or failure to comply with an applicable consumer guarantee. Our inspection does not transfer responsibility for the maintenance, safety or legal compliance of the property from the property owner or other responsible person.
29. Photographs, Video and Privacy
We may take photographs and video of relevant plumbing and gas installations, defects and inspected areas for preparing the inspection report, quoting, service delivery, safety, quality assurance and record-keeping. We will take reasonable steps to avoid unnecessarily recording personal belongings or identifying information.
We will not use identifiable images or video of your property for advertising or promotional purposes without permission. We will handle personal information in accordance with applicable privacy laws and our privacy policy. Eligibility evidence collected for the seniors or NDIS participant discount will be limited to information reasonably required to verify eligibility.
30. Changes to the Plan or These Terms
The version of these Terms accepted when you purchase the Plan applies for your 12-month Plan term. Updated terms, prices and benefits may apply to future purchases or renewals.
We may make a change during an existing Plan term where reasonably required because of a change in law, licensing or regulatory requirements, an immediate safety requirement, or circumstances outside our reasonable control.
We will not materially reduce prepaid benefits during an existing Plan term without your agreement. Where a material benefit cannot reasonably be supplied, we will offer an appropriate equivalent benefit, extension, partial refund or other reasonable remedy.
31. Events Outside Our Reasonable Control
We are not responsible for a delay caused by an event outside our reasonable control, including severe weather, road closures, natural disasters, emergencies, illness, equipment failure, supply interruptions, industrial action, government restrictions, or shortages of labour, parts or materials.
We will contact you as soon as reasonably practicable and reschedule the affected service or provide another appropriate remedy.
32. Complaints and Disputes
Please contact us promptly if you have a concern about the Plan or a service we have supplied. We will review the concern and attempt to resolve it fairly and within a reasonable time.
Nothing in these Terms prevents you from contacting Consumer Protection Western Australia, the Australian Competition and Consumer Commission or another relevant dispute-resolution or regulatory body.
33. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed only to the extent necessary. The remaining parts of these Terms will continue to apply.
34. Governing Law
These Terms are governed by the laws of Western Australia. You and Perth’s Plumbing Professor submit to the courts and tribunals having jurisdiction in Western Australia, subject to any rights available under applicable consumer law.
35. Contact Details
Perth’s Plumbing Professor — Andre Issac Stokes — ABN 96 693 410 978
Phone: 0406 872 600
Email: perthsplumbingprofessor@gmail.com
Website: perthsplumbingprofessor.com.au
By purchasing the Home Care Plan, you confirm that:
- you have read and accepted these Terms and Conditions
- the information provided by you is accurate
- you have authority to arrange services at the nominated property
- you understand what is and is not included in the Plan
One-Off Inspection
Complete diagnostic checkout.
- ✓ 100-Point Physical Inspection: Thorough diagnostics check.
- ✓ Detailed Photo Report: Audit results shared digitally.
- ✓ Locked $99/hr Rate
- ✓ No Call-Out Fee Perks
Home Care Plan — Terms & Conditions
Perth's Plumbing Professor · Last updated 13 July 2026
These Terms and Conditions apply to the Perth's Plumbing Professor Home Care Plan, supplied by Andre Issac Stokes trading as Perth's Plumbing Professor, ABN 96 693 410 978 (“we”, “us”, “our”). The person purchasing the Plan is “you” or “your”. By purchasing the Home Care Plan, you confirm you have read, understood and agreed to these Terms.
1. The Home Care Plan
The Home Care Plan is a prepaid 12-month preventative plumbing and gas maintenance membership for one nominated residential property. The Plan is not an insurance policy, a home warranty, a guarantee that plumbing or gas faults will not occur, a guarantee that all existing or concealed faults will be discovered, a guaranteed emergency-response service, or a replacement for repairs, servicing or specialist investigations.
The Plan provides one annual inspection and access to specified member benefits during the Plan term. Repairs, replacement parts, materials and additional services are not included unless expressly stated in these Terms or agreed in writing.
2. Eligible Properties
The standard Home Care Plan price applies to one residential property that has no more than three bedrooms and one bathroom, is located within our ordinary Perth metropolitan service area, is connected to mains water and sewer, and has reasonably accessible residential plumbing and gas installations.
Additional charges may apply to:
- properties with more than three bedrooms or one bathroom
- properties with additional kitchens, laundries, gas points or gas appliances
- properties with granny flats, ancillary dwellings or multiple residences
- rural or remote properties
- properties outside our ordinary Perth metropolitan service area
- commercial or industrial properties
- strata common property
- short-stay accommodation
- properties with difficult, restricted or unsafe access
- properties with unusually large or complex plumbing or gas systems
We will explain any additional property charge before carrying out the annual inspection. Where an additional property charge applies immediately after purchase and you do not accept it, you may cancel the Plan for a full refund, provided no Plan service or benefit has been used.
The Plan applies to one nominated property only. A separate Plan is generally required for each additional property unless we agree otherwise in writing.
3. Price and Payment
The standard Home Care Plan price is $499 for 12 months, payable upfront. Prices are stated in Australian dollars and include GST where applicable. Payment must be successfully processed before the Plan begins.
The Plan price covers only the services and member benefits described in these Terms. Repairs, materials, replacement parts, specialist equipment, subcontractor charges and other additional work are charged separately.
4. Seniors and NDIS Participant Discount
A 20% discount applies to the standard annual Home Care Plan fee where the Plan is purchased for the primary residence of a person aged 70 years or over, or a current NDIS participant. The discounted Plan price is $399.20 for 12 months.
To claim the seniors discount, reasonable government-issued evidence showing the eligible person’s date of birth must be provided at or before purchase. A WA Seniors Card alone may not establish that a person is at least 70 years old, so we may request another reasonable form of evidence showing date of birth.
To claim the NDIS participant discount, reasonable written or digital evidence of current NDIS participant status must be provided at or before purchase. We do not require a complete copy of an NDIS plan; unrelated personal, medical, financial and support information may be concealed. We may sight the evidence and record that eligibility has been verified, and will not keep copies of sensitive documents unless reasonably required and permitted by law.
The discount applies only to the annual Home Care Plan fee, does not apply to repairs, materials, parts, after-hours charges or additional services, cannot be exchanged for cash, cannot be combined with another promotional discount unless we agree otherwise, and cannot be transferred to an ineligible person or unrelated property.
The NDIS participant discount is a private discount offered by Perth’s Plumbing Professor. It does not represent or guarantee that the Plan or any related plumbing or gas work can be claimed using NDIS funding.
Where false or misleading eligibility information is provided, we may require payment of the difference between the discounted Plan price and the standard Plan price.
5. Plan Term
The Plan begins on the date payment is received and continues for 12 months. Member benefits are available from the commencement date, subject to booking availability and these Terms.
The Plan does not automatically renew. At the end of the 12-month term, you may purchase a new Plan at the price and on the terms applying at that time. Unless otherwise required by law or provided in these Terms, unused benefits expire at the end of the Plan term and do not carry over into a new Plan.
6. Included Benefits
Subject to these Terms, the Home Care Plan includes:
- One annual plumbing and gas inspection
- One digital photo and video inspection report
- A locked business-hours labour rate of $99 per hour
- A Plan member after-hours labour rate of $198 per hour
- Eligible drain-clearing and CCTV inspection services at $174.50 per hour, compared with the standard non-member rate of $349 per hour
- Priority booking where reasonably practicable
- No standard call-out fee for eligible work during normal business hours
The Plan does not include repair work, replacement parts, materials, appliance servicing or specialist investigations unless expressly agreed.
7. Annual Plumbing and Gas Inspection
The Plan includes one annual visual and functional inspection of reasonably accessible plumbing and gas installations at the nominated property. Depending on the property and its installed systems, the inspection may include reasonable checks of accessible:
- taps, toilets and plumbing fixtures
- visible pipework and connections
- signs of leaks, corrosion or deterioration
- water pressure and drainage performance
- hot-water equipment
- gas appliances and visible gas connections
- visible signs of unsafe or deteriorated installations
- other items contained in our inspection checklist at the time of inspection
The scope of the inspection may vary depending on the property’s design, installed systems, accessibility and condition.
8. Inspection Exclusions and Limitations
Unless separately agreed in writing, the annual inspection does not include:
- destructive or invasive testing
- opening walls, floors, ceilings or cabinetry
- excavation
- underground or concealed leak detection
- CCTV drain inspection
- drain clearing
- roof access
- dismantling equipment or appliances
- gas appliance servicing
- electrical testing
- engineering or structural assessment
- repairs or replacement work
- statutory compliance certification
- testing that requires specialist equipment or another contractor
Areas that are concealed, locked, unsafe, obstructed or otherwise inaccessible will not be inspected. We are not responsible for failing to identify a defect that could not reasonably be observed during the inspection.
The inspection records the condition of accessible items at the time it is performed. It does not guarantee that concealed faults do not exist or that faults will not develop later.
9. Booking the Annual Inspection
The annual inspection must ordinarily be booked and completed during the 12-month Plan term. You are responsible for contacting us to arrange the inspection if we have not already contacted you.
Appointments are subject to technician availability, location, access, safety considerations and existing service commitments. If the inspection cannot be completed during the Plan term because of our availability, we will extend the inspection entitlement for a reasonable period or provide another appropriate remedy.
An inspection appointment that has been booked within the Plan term may be completed shortly after the expiry date where we have agreed to the later appointment date.
10. Access to the Property
You must provide safe and reasonable access to the nominated property at the agreed appointment time. You are responsible for:
- arranging access with tenants, occupants, property managers or strata representatives
- obtaining any required authority or permission
- ensuring a responsible person is present where required
- securing pets
- disclosing known hazards
- clearing reasonable access to relevant plumbing and gas installations
- providing accurate information about known faults, previous repairs and property conditions
We may refuse to begin or continue an inspection or service where access is unsafe, unlawful, obstructed or otherwise unreasonable.
11. Missed or Cancelled Appointments
At least 24 hours’ notice must be provided to cancel or reschedule an annual inspection or other appointment. A reasonable missed-appointment or attendance fee may apply where:
- less than 24 hours’ notice is provided
- nobody is available to provide agreed access
- access has not been appropriately arranged
- we are given an incorrect address
- the service cannot proceed because of a condition within your reasonable control
The amount of any applicable fee will be disclosed when the appointment is confirmed or before the rescheduled appointment is accepted. A missed-appointment fee will not apply where we cancel the appointment or where we reasonably accept that the missed appointment resulted from circumstances outside your control.
12. Inspection Report
Following the annual inspection, we will provide a digital report containing relevant photographs, video where appropriate, observations and recommendations. We will generally provide the report within five business days after completing the inspection; more time may be required for complex properties, technical review or additional investigation.
The report records conditions reasonably observable at the time of inspection, may identify recommended repairs or further investigation, and is not a guarantee against future faults, a building or structural inspection, a statutory compliance certificate, a warranty over existing installations, or confirmation that every concealed component is fault-free.
Repairs and recommendations identified in the report are not included in the Plan price. The report is prepared for the Plan customer and nominated property, and another person should not rely on the report without our written consent.
13. Locked Business-Hours Labour Rate
Eligible standard plumbing and gas labour at the nominated property will be charged at $99 per hour per attending qualified tradesperson during normal business hours (Monday to Friday, excluding public holidays).
The $99 rate applies to labour only and does not include:
- parts
- materials
- consumables
- specialist equipment
- drain-clearing or CCTV equipment
- excavation
- reinstatement
- waste disposal
- permits or approvals
- parking or tolls
- subcontractors
- specialist consultants
- after-hours, weekend or public-holiday work
Any minimum labour charge or billing increment will be disclosed before chargeable work begins. Where we provide and you accept a fixed-price quote, the quoted price applies instead of the $99 hourly rate.
The locked rate applies only during the current Plan term, at the nominated property, to eligible work performed by Perth’s Plumbing Professor, and while the customer is not in material breach of these Terms. It does not replace the separate drain-clearing and CCTV service rate described in clause 16.
14. After-Hours Labour Rate
The Plan member labour rate for eligible general plumbing and gas work outside normal business hours, on weekends or on public holidays is $198 per hour per attending qualified tradesperson.
The after-hours rate covers labour only and does not include:
- materials or replacement parts
- specialist equipment
- excavation or reinstatement
- drain-clearing or CCTV equipment
- waste disposal
- permits
- parking or tolls
- subcontractor charges
- any separately disclosed after-hours attendance fee
Any minimum charge, attendance fee or billing increment will be disclosed before the booking is confirmed wherever reasonably practicable. The Plan does not guarantee after-hours or 24-hour availability. Eligible drain-clearing and CCTV inspection services are charged under clause 16, and additional after-hours charges may apply when those services are requested outside normal business hours.
15. No Standard Call-Out Fee During Business Hours
The standard call-out or attendance fee is waived for eligible work at the nominated property during normal business hours. The waiver does not remove charges for:
- labour
- parts and materials
- specialist equipment
- parking or tolls
- remote travel
- difficult access
- investigation or diagnostic work
- after-hours attendance
- other services performed
An after-hours, weekend or public-holiday call-out or attendance fee may apply and will be disclosed before attendance wherever reasonably practicable.
16. Drain Clearing and CCTV Inspection Member Rate
The standard non-member rate for eligible drain-clearing and CCTV inspection services is $349 per hour. Home Care Plan members receive a 50% discount and pay $174.50 per hour for eligible drain-clearing and CCTV inspection services at the nominated property, during the customer’s current Plan term.
The rates accepted when the customer purchases the Plan will apply for that Plan term. Changes to the standard or member rate will apply only to future Plan purchases or renewals unless the customer agrees otherwise.
Before work begins, we will disclose what is included in the hourly rate, any applicable minimum charge, the applicable billing increment, whether additional personnel are required, any equipment or attendance charges not included in the rate, and any expected additional work or charges.
Unless expressly included in writing, the member rate does not include:
- replacement parts or materials
- additional attending tradespeople
- excavation
- access creation
- pipe repairs
- pipe replacement
- pipe relining
- reinstatement
- waste disposal
- specialist subcontractors
- third-party equipment
- after-hours attendance fees or surcharges
- services outside the eligible drain-clearing or CCTV inspection work
Additional charges may apply where the service is requested outside normal business hours; any applicable after-hours fee or surcharge will be explained before attendance wherever reasonably practicable.
The member rate cannot be exchanged for cash, transferred to another property, used after the Plan expires, or combined with another discount or promotional offer unless we agree otherwise. We may decline to provide a further discounted drain-clearing service where repeated blockages result from deliberate misuse, prohibited items or failure to complete previously recommended permanent repairs.
17. Priority Booking
Plan members receive priority over comparable non-member bookings where reasonably practicable, subject to technician availability, the customer’s location, existing bookings, travel requirements, safety considerations, the nature of the work, and the seriousness of emergencies affecting other customers.
Priority booking does not guarantee immediate attendance, same-day attendance, attendance within a specified number of hours, 24-hour availability or after-hours availability. We will offer the earliest reasonable appointment available in the circumstances.
18. Gas Leaks and Immediate Safety Risks
Where we reasonably identify a gas leak or another immediate gas-safety risk, we may isolate the affected appliance or gas supply where reasonably necessary or legally required to protect people and property. We will explain the identified risk and action taken as soon as reasonably practicable. Gas will not be restored until we are reasonably satisfied that it is safe and lawful to do so.
The cost of investigating or repairing the fault is not included in the Plan price. Except for immediate safety isolation, chargeable investigation, repair or replacement work will not be undertaken without approval from you or another authorised person. You must not interfere with, remove or bypass a safety isolation device or attempt to restore an unsafe gas supply yourself.
19. Emergencies
The Home Care Plan is not a guaranteed emergency-response service. For an immediate threat to life, fire, major gas escape, uncontrolled flooding or another serious emergency, contact the appropriate emergency service, gas supplier, water provider or other relevant authority.
Emergency attendance, after-hours work, repairs, equipment and replacement materials are not included in the annual Plan price.
20. Repairs and Additional Work
Repairs and additional work identified during the inspection are not included in the Plan price. Where additional work is recommended, we may provide a separate quote or estimate, and you are not required to accept a quote from us.
We will obtain approval before carrying out chargeable additional work, except where immediate action is reasonably required to address a serious safety risk and obtaining prior approval is not reasonably possible.
Where you delay or decline recommended work, the condition may worsen. To the extent permitted by law, we are not responsible for additional loss or damage caused by an unreasonable delay in completing recommended repairs.
21. Parts, Materials and Manufacturer Warranties
Parts, materials and replacement products are charged separately unless expressly included in a written quote. Manufacturer warranties apply according to the manufacturer’s applicable terms. Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.
22. Landlords, Property Managers and Agents
A landlord, property manager or agent purchasing or managing the Plan confirms that they have authority to arrange services at the nominated property. They are responsible for obtaining tenant, owner, strata or third-party permission, arranging lawful access, informing occupants about the appointment, and identifying the person authorised to approve additional work.
Unless immediate safety action is required, chargeable work will not be performed without approval from an authorised person. Reports may be provided to the person who purchased the Plan and other authorised property representatives.
23. Selling or Moving Property
The Plan is connected to the nominated property. If the property is sold, you may request that the remaining Plan term be transferred to the new owner, subject to our written approval. If you move to another property, you may request a transfer of the remaining Plan term to the new property.
Before approving a transfer, we may assess the new property’s location, size, number of bathrooms, plumbing and gas systems, access, and eligibility for the standard Plan. An additional charge may apply where the new property is larger, more complex or outside our ordinary service area. A transfer is not effective until confirmed by us in writing.
24. Cancellation and Change-of-Mind Refunds
You may request cancellation of the Plan by contacting us by telephone or email. Where no annual inspection, attendance, discount, waived fee or other Plan benefit has been used, we will provide a full change-of-mind refund.
Where one or more Plan benefits have been supplied, any change-of-mind refund may be reduced by the reasonable value of those benefits, which may include:
- the ordinary standalone price of an inspection already completed, as displayed or disclosed when the Plan was purchased
- attendance or call-out fees that were waived
- savings received through the locked labour rate
- drain-clearing or CCTV discounts received
- other services supplied specifically because of the Plan
No additional cancellation penalty will be charged, and deductions will not exceed the amount originally paid for the Plan. Merely booking an inspection does not automatically make the entire Plan price non-refundable; however, any properly disclosed missed-appointment fee or reasonable cost already incurred may be deducted.
Unused benefits expire at the end of the 12-month Plan term and are not refundable solely because you did not use them. Nothing in this clause excludes or limits any refund, cancellation, compensation or other remedy available under the Australian Consumer Law.
25. Suspension or Cancellation by Us
We may suspend or cancel the Plan where you:
- provide false or misleading information
- act abusively, threateningly or unlawfully toward our personnel
- repeatedly fail to provide safe access
- use the Plan fraudulently
- attempt to transfer benefits without approval
- fail to pay an amount properly due
- materially breach these Terms and fail to correct the breach after being given a reasonable opportunity to do so
Where we cancel the Plan for a reason that is not your fault, we will provide an appropriate refund for the unused portion of the Plan. Where cancellation results from your material breach, any refund may be reduced by the reasonable value of benefits already supplied and costs reasonably incurred. This clause does not limit your rights under the Australian Consumer Law.
26. Customer Responsibilities
You must:
- provide accurate property and contact information
- disclose known hazards and relevant property conditions
- follow reasonable safety instructions
- arrange lawful and safe access
- obtain necessary approvals from owners, tenants or other parties
- pay for approved additional work
- avoid interfering with isolated or unsafe equipment
- notify us promptly if your contact details or property circumstances change
27. Consumer Guarantees
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. We will provide our services with due care and skill, so they are reasonably fit for any purpose made known to us, and within a reasonable time where no specific timeframe has been agreed.
Where our services do not comply with an applicable consumer guarantee, you may be entitled to have the service corrected, cancel the affected service, receive a refund or obtain compensation, depending on the circumstances and applicable law. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.
28. Liability
To the extent permitted by law, we are not responsible for loss or damage to the extent that it results from:
- a pre-existing defect
- a concealed defect that could not reasonably be identified during a non-invasive inspection
- inaccurate or incomplete information provided to us
- unsafe or inaccessible areas
- you delaying or declining recommended work
- misuse, neglect or interference by an occupant or third party
- work performed by another contractor
- normal deterioration after the inspection
- failure to maintain the property or installed equipment
- circumstances outside our reasonable control
We are not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or failure to comply with an applicable consumer guarantee. Our inspection does not transfer responsibility for the maintenance, safety or legal compliance of the property from the property owner or other responsible person.
29. Photographs, Video and Privacy
We may take photographs and video of relevant plumbing and gas installations, defects and inspected areas for preparing the inspection report, quoting, service delivery, safety, quality assurance and record-keeping. We will take reasonable steps to avoid unnecessarily recording personal belongings or identifying information.
We will not use identifiable images or video of your property for advertising or promotional purposes without permission. We will handle personal information in accordance with applicable privacy laws and our privacy policy. Eligibility evidence collected for the seniors or NDIS participant discount will be limited to information reasonably required to verify eligibility.
30. Changes to the Plan or These Terms
The version of these Terms accepted when you purchase the Plan applies for your 12-month Plan term. Updated terms, prices and benefits may apply to future purchases or renewals.
We may make a change during an existing Plan term where reasonably required because of a change in law, licensing or regulatory requirements, an immediate safety requirement, or circumstances outside our reasonable control.
We will not materially reduce prepaid benefits during an existing Plan term without your agreement. Where a material benefit cannot reasonably be supplied, we will offer an appropriate equivalent benefit, extension, partial refund or other reasonable remedy.
31. Events Outside Our Reasonable Control
We are not responsible for a delay caused by an event outside our reasonable control, including severe weather, road closures, natural disasters, emergencies, illness, equipment failure, supply interruptions, industrial action, government restrictions, or shortages of labour, parts or materials.
We will contact you as soon as reasonably practicable and reschedule the affected service or provide another appropriate remedy.
32. Complaints and Disputes
Please contact us promptly if you have a concern about the Plan or a service we have supplied. We will review the concern and attempt to resolve it fairly and within a reasonable time.
Nothing in these Terms prevents you from contacting Consumer Protection Western Australia, the Australian Competition and Consumer Commission or another relevant dispute-resolution or regulatory body.
33. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed only to the extent necessary. The remaining parts of these Terms will continue to apply.
34. Governing Law
These Terms are governed by the laws of Western Australia. You and Perth’s Plumbing Professor submit to the courts and tribunals having jurisdiction in Western Australia, subject to any rights available under applicable consumer law.
35. Contact Details
Perth’s Plumbing Professor — Andre Issac Stokes — ABN 96 693 410 978
Phone: 0406 872 600
Email: perthsplumbingprofessor@gmail.com
Website: perthsplumbingprofessor.com.au
By purchasing the Home Care Plan, you confirm that:
- you have read and accepted these Terms and Conditions
- the information provided by you is accurate
- you have authority to arrange services at the nominated property
- you understand what is and is not included in the Plan
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Perth’s Plumbing Professor is run by Andre Stokes. With over 25 years of real trade experience, I deliver honest, reliable plumbing and gas work — no middlemen, no surprises. Serving Perth Metro and surrounding areas
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• ABN 96 693 410 9782
CONTACT INFO
0406 872 600
perthsplumbingprofessor@gmail.com
Office 5c Nangar Street, Yokine WA 6060
CONTACT INFO
0406 872 600
perthsplumbingprofessor@
gmail.com
Office 5c Nangar Street, Yokine WA 6060
TRUST BADGES:
• Gas Licence GF20624 TL17198
• 5-Star Google Reviews
• Owner-Operated by Andre Stokes
• ABN 96 693 410 9782
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LICENCE NO: PL11366
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